Refund Policy

Refund Policy

Refund Policy

At Village Vegetables, we strive to deliver fresh and high-quality vegetables directly from farms to your doorstep. We understand that sometimes issues arise with the products, and we are here to ensure that your experience remains positive. Below is our refund policy.

1. Refund Eligibility

We offer refunds under the following conditions:

• Damaged or Spoiled Items: If you receive vegetables and dairy products that are damaged, spoiled, or not fresh, you are eligible for a refund or replacement.
• Incorrect Order: If you receive the wrong items that were not part of your order, you can request a refund or replacement.
• Missing Items: If any item(s) in your order is missing, we will process a refund for the missing items.

2. Conditions for Refunds

Timely Notification: You must notify us within [2 hours] from the time you receive your delivery. Any complaints made after this period may not be eligible for a refund.

Proof of Issue: We may request a photo or other proof of the damaged, spoiled, or incorrect product in order to process your refund. Please ensure that you have evidence (such as photographs) to support your claim.

3. Refund Process

Requesting a Refund: To request a refund, please contact our customer support team at 9441085061 or villagevegetables2025@gmail.com. You will need to provide your order number, details of the issue, and any supporting evidence (e.g., photographs).

Approval: Once we have reviewed your case, we will notify you of the outcome. If your request is approved, we will issue a refund to the original payment method.

Refund Timeframe: Refunds will be processed within [5 business days] after your request is approved. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

4. Refund Limitations

• Perishable Goods: Due to the nature of our products (fresh vegetables and dairy products), we do not accept returns. Refunds are only provided for the reasons outlined above.
• No Refund for Change of Mind: We do not offer refunds for orders that have been accepted and confirmed unless the products are damaged, spoiled, or incorrect.

5. Order Cancellations

You may cancel your order before it has been confirmed. Once the order is confirmed, cancellation is not possible. Please contact customer support as soon as possible to cancel an order.

6. Non-Refundable Charges

Any shipping or delivery charges are non-refundable unless the refund is a result of our error (e.g., incorrect or damaged items).

7. Replacement Option

In many cases, we may offer a replacement of the damaged, spoiled, or incorrect items rather than a refund. If you prefer a replacement, please inform our customer support team when submitting your request.

8. Refund for Subscription/Pre-Orders (if applicable)

If your service includes a subscription or pre-order system, the refund process will follow the same guidelines as outlined above. However, please note that subscriptions may be subject to different terms depending on your agreement.

Contact Us

For any questions or concerns about your order or refund, feel free to reach out to us:

Phone: +91 9441085061

Email: villagevegetables2025@gmail.com